10-Point Customer Service Commitment

When you chose the Joel Nelson Group to exclusively represent you in the sale of your home, we promise to:

1. Provide you with 10+ Customer Service during the entire selling process including taking the time to understand your particular priorities and expectations, returning your calls and email promptly and being honest and direct with you at all times.
2. Help you obtain the highest possible price for your house in the shortest amount of time.
3. Advise you on pricing and assist you with staging your home.
4. Implement the 10 Point Marketing Plan to market your house through as many channels as possible.
5. Coordinate the home showing process.
6. Present all offers in person and advise you on the terms and contingencies.
7. Negotiate offers on your behalf.
8. Schedule and coordinate completion of contingencies and inspection.
9. Monitor the buyer’s loan process.
10. Coordinate and supervise the preparation of all closing documents and guide you through the closing process.

• 1. Staging Consultation and Hands-On Assistance.

  The homes that inspire buyers to take action are those with distinctive design in pristine condition. As inventory and market conditions fluctuate, it is vital to stand out from the competition. Our step-by-step custom checklist of pre-market improvements and design techniques ensures that your home will come to market showing its absolute best. This is a particular strength of every member of the Joel Nelson Group.

  2. Best-in-Class Photography & Imaging.

  We will always go above and beyond the basics-we obsess over the visual details on photo day. We invest in top-quality, high-resolution photography to supply engaging virtual tours and professional hi-gloss brochures.

  3. Distribution of Flyers.

  Through front yard flyer boxes, door-to-door handouts to real estate offices, neighbors and a stack in-house for any potential buyer to take with them after private agent tour or open house.

  4. Direct Email Marketing to Local Agent Database.

  Each week, over 500 sub-market buyer agents will get updates on new or coming listings, open houses, price reductions, Seller incentives and more!

  5. Multiple Listing Service (MLS).

  The MLS is the regional data source used by all realtors to instantly share data on available properties. It also feeds a variety of local and national online search sites including Realtor.com!

• 6. Keller Williams Listing Service (KWLS).

  The Keller Williams Listing Service is a national property database that also links your listing to many additional major public real estate search engines: Trulia, Yahoo Real Estate, Cyberhomes and AOL Real Estate!

  7. Front Yard Signs, Riders and Directionals.

  In order to best capture the foot and auto traffic directly in front of your home, signs will be used to display listing status and directions to open houses.

  8. Public Open Houses.

  An open house will be held the first two weekends, if necessary, and then afterwards at the discretion of the Seller and agent. This is one of the best opportunities for potential buyers have the opportunity to look at your house and ask specific questions to see if your home will fit their needs.

  9. Stand-Out Print Advertising.

  Large, double column ads are placed in the Sunday Real Estate classified section of the Washington Post advertising your open house, making it possible for a large audience of the greater Capital area to see your home. We also utilize local and cultural community publications including the Hill Rag, City Paper, Washington Blade, Northwest Current and Virginia Sun Gazette papers to capture the attention of specific buyer pools.

  10. Track Buyer Agent Showings & Make Direct Contact.

  Buyer agents who show your home are tracked through their lockbox key and their information is used to contact them directly to encourage, assist and inform.

Since 2004, the Joel Nelson Group has marketed and sold more than 150 homes in the DC area at an average of 99% of list price in less than 15 days on the market. In times of market shift, home owners have found our energy, creativity, and experience more vital than ever. For the best results, put us to work for you today! 

View Our Recently Sold Properties